How can we help?

At the moment this website is for wholesale B2B customers only. Please contact us via info@phiorahouse.com if you want to purchase some products. Also, selected pieces may be available through our retail partners.

Yes — we ship worldwide. Estimated delivery times: UK: 2–5 business days. International: 7–14 business days Shipping costs are calculated at checkout and may vary depending on location.

UK orders typically arrive within 2–5 business days. International orders may take 7–14 business days depending on location.

Yes — if you are not completely satisfied, you can return your order within 30 days of delivery. Please see our Returns Policy for full details.

Yes. Trade customers can log in our website to access wholesale pricing and place bulk orders.

No - please contact us through info@phiorahouse.com and we will update you with your account details.

We welcome independent retailers, department stores, museums, galleries, garden centres, and international trade customers. While we do not offer postcode exclusivity, we carefully manage accounts to avoid excessive overlap where possible.

Our minimum wholeslae order value is £150 (excI. VAT).

Mainland UK: usually next working day for morning orders. Highlands, offshore islands & Northern Ireland: approximately 3 working days. International deliveries: timing varies by country Please note: delayed payment on proforma orders may affect dispatch times.

Yes — pack quantities are automatically applied when items are added to your cart.

You can place an order directly through our website, by email, or over the phone — whichever is most convenient for you. We also attend selected trade fairs throughout the year where orders can be placed in person. Please see our Events page for upcoming shows.

Proforma customers: Full payment is required before orders are processed and dispatched. 30–60 day account customers: Payment can be made within your agreed payment terms.

Orders can only be amended or cancelled before they have been processed by our warehouse. Please contact us as soon as possible: Tel: +44 203 239 3288 and Email: info@phiorahouse.com

Please email us within 48 hours of receipt with photos or videos of the issue. We’ll agree on replacements or a credit for items deemed unsuitable for their intended use. For goods damaged during further transit (e.g., a customer transporting items), we cannot be held responsible. Due to the fragile nature of our products, they are not packaged for online shipping—if you offer this service, we strongly advise adding extra protection and re-positioning plugs on lighting where needed.

We’re sincerely sorry for the mistake — please let us know within 48 hours of receipt with your order number and photos of the items received. We will resolve the issue as quickly as possible.

Absolutely. We regularly collaborate with interior designers, museums, galleries, and lifestyle retailers on bespoke projects and curated collections.

Our collections are crafted in collaboration with skilled artisans, sculptors, and designers. Each piece is carefully handmade or finished to maintain its unique character.

Yes — wherever possible, we source eco-friendly and responsibly produced materials. Sustainability and social responsibility are key pillars of Phiora House.

Yes. As part of our social responsibility, we support initiatives such as our collaboration with PramDepot, helping vulnerable new mothers.

For general enquiries, please email info@phiorahouse.com or contact us through Tel: +442042393288. You can also use the contact form from our website.

Yes — we showcase our work at selected trade shows, including Spring Fair (Birmingham), Autumn Fair (Birmingham) and Intergift (Madrid). Follow our News & Events page for updates.

Yes- selected collections include professionally designed POS materials and display support to help improve in-store presentation and sales.