How can we help?

You can shop our collections directly on our website under the Shop section. Selected pieces may also be available through our retail partners.

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout.

UK orders typically arrive within 2–5 business days. International orders may take 7–14 business days depending on location.

Yes — if you are not completely satisfied, you can return your order within 30 days of delivery. Please see our Returns Policy for full details.

Yes. Trade customers can log in through the Trade portal on our website to access wholesale pricing and place bulk orders.

No — your details can be transferred to Phiora House. If you experience any issues logging in, please contact our team at info@welinkltd.com.

We welcome all trade customers, nationwide and international. We don’t offer postcode exclusivity, but we do our best to avoid nearby businesses stocking the same ranges where possible.

Apply for a trade account and we’ll provide login details. Once approved, you’ll see trade pricing and can place your first order.

The minimum order is £150 (excl. VAT).

Delivery depends on your location and the order time. Mainland UK is usually next working day for morning orders. Highlands, offshore islands, and Northern Ireland typically take ~3 working days. Pro-forma customers: please settle payment promptly to avoid delays. For international deliveries, timing varies by country—contact us and we’ll help plan it.

Yes, packing sizes are listed on the price list next to each title category. Contact us if you need help locating it.

You can order through the website, via email, or by phone—whatever suits you best. Prefer a sales representative? Let us know and we’ll connect you (note: we do not have reps in the South, the East, and East Midlands). You can also place orders at trade fairs—see our event calendar on the front page.

For new customers, we require pro-forma payment before dispatch.

Please call us on +44 203 239 3288. We can amend orders that haven’t yet been processed by the warehouse.

Please email us within 48 hours of receipt with photos or videos of the issue. We’ll agree on replacements or a credit for items deemed unsuitable for their intended use. For goods damaged during further transit (e.g., a customer transporting items), we cannot be held responsible. Due to the fragile nature of our products, they are not packaged for online shipping—if you offer this service, we strongly advise adding extra protection and re-positioning plugs on lighting where needed.

We’re sorry for the mistake — please let us know within 48 hours of receipt and we’ll fix it promptly.

Absolutely. We work closely with designers, museums, and galleries to curate bespoke collections. Please reach out to our Business Development team for tailored projects.

Our collections are crafted in collaboration with skilled artisans, sculptors, and designers. Each piece is carefully handmade or finished to maintain its unique character.

Yes — wherever possible, we source eco-friendly and responsibly produced materials. Sustainability and social responsibility are key pillars of Phiora House.

Yes. As part of our social responsibility, we support initiatives such as our collaboration with PramDepot, helping vulnerable new mothers.

For general enquiries, please email info@phiorahouse.com or use the contact form on our website.

Yes — we showcase our work at selected trade shows, including Autumn Fair (Birmingham) and Intergift (Madrid). Follow our News & Events page for updates.